Know what to expect.
Account deletion is different from logging out or uninstalling the app. A completed deletion process should address the account and its associated data, with any necessary retention clearly explained.
Prepare your request
Identify the account and request deletion of the account and associated data. Do not include identity documents or bank information in an initial request.
Verify account ownership
The operator should confirm a proportionate verification process through its official channel. Never provide your password or an OTP to another person.
Review the outcome
Ask for confirmation of what was deleted, what is retained and why, and the applicable retention period.
A deletion request does not by itself cancel an outstanding repayment or other obligations under an agreement. Ask the operator how active account matters are handled.
